If you would prefer us to discuss these matters with you securely and privately then please call 0208 747 9590 We always aim to provide a high quality service to our customers. However, if you encounter any problems and we are unable to resolve them you can take your complaint to an independent Ombudsman. Our advice is covered under the Financial Ombudsman Service www.http://www.financial-ombudsman.org.uk/consumer/complaints.htm. You may be able to submit a claim through the EU Online Dispute Resolution Platform https://webgate.ec.europa.eu/odr/main/?event=main.home.show if you live outside the United Kingdom or if you prefer not to deal directly with the Financial Ombudsman Service
